Herb Kelleher Quotes

• You don't hire for skills, you hire for attitude. You can always teach skills.

  Herb Kelleher

  Attitude, Skills, Teach

  35 Copiar cita

• Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

  Herb Kelleher

  Firsts, Egomania, Treats

  45 Copiar cita

• Si creas un entorno en el que la gente participa de verdad, no necesitas control. Saben lo que hay que hacer y lo hacen. Y cuanto más se dedique la gente a tu causa de forma voluntaria, por voluntad propia, menos jerarquías y mecanismos de control necesitarás.

  Herb Kelleher

  Liderazgo, Personas, Necesidades

  50 Copiar cita

• We have a strategic plan. It's called 'doing things'.

  Herb Kelleher

  Inspirational, Business, Hipster

  53 Copiar cita

• If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

  Herb Kelleher

  Airline Business, Green, Way

  33 Copiar cita

• Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

  Herb Kelleher

  Inspirational, Thinking, Growth

  60 Copiar cita

• A company is stronger if it is bound by love rather than by fear.

  Herb Kelleher

  Leadership, Stronger, Company

  25 Copiar cita

• If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

  Herb Kelleher

  Crazy, Matter, Enough

  31 Copiar cita

• Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

  Herb Kelleher

  Jobs, Mean, Titles

  23 Copiar cita

• The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

  Herb Kelleher

  Home, Important, Bricks

  23 Copiar cita

• If you don't treat your own people well, they won't treat other people well.

  Herb Kelleher

  Leadership, People, Treats

  8 Copiar cita

• People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.

  Herb Kelleher

  Practice, People, Personality

  6 Copiar cita

• We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

  Herb Kelleher

  Attitude, Dna, People

  34 Copiar cita

• The business of business is people.

  Herb Kelleher

  Personas

  8 Copiar cita

• You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're going to have to work like crazy to bring that idea to the attention of people. They're not going to buy it unless they know about it.

  Herb Kelleher

  Crazy, Ideas, People

  38 Copiar cita

• Un consejo que siempre se me ha quedado grabado es que hay que respetar a las personas y confiar en ellas como personas, no por su cargo o título.

  Herb Kelleher

  People, Advice, Mind

  9 Copiar cita

• Tienes que tener mentalidad de servicio en el sentido de que subyugas tu propio ego, y subyugas una gran parte de tu propia vida para ayudar realmente a otras personas, tener éxito en su nombre.

  Herb Kelleher

  Successful, Helping Others, People

  6 Copiar cita

• Estoy aquí para decirles que estoy orgulloso de un par de cosas. Primero, soy muy bueno vomitando proyectiles. Segundo, nunca he tenido una enfermedad venérea realmente seria.

  Herb Kelleher

  Couple, Vomiting, Disease

  28 Copiar cita

• Your people come first, and if you treat them right, they'll treat the customers right.

  Herb Kelleher

  People, Firsts, Treats

  6 Copiar cita

• Hire for attitude, train for skill.

  Herb Kelleher

  Attitude, Skills, Train

  10 Copiar cita

• Sometimes you need a little courage too just to buck popular opinion.

  Herb Kelleher

  Needs, Bucks, Littles

  7 Copiar cita

• The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

  Herb Kelleher

  Heart, Differences, Soul

  18 Copiar cita

• Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

  Herb Kelleher

  Responsibility, Boat, Egomania

  12 Copiar cita

• It is my practice to try to understand how valuable something is by trying to imagine myself without it.

  Herb Kelleher

  Practice, Trying, Imagine

  6 Copiar cita

• The more time I spend with our people, the more I find out about our business.

  Herb Kelleher

  People, More Time

  6 Copiar cita

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