Tony Hsieh Quotes

• There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

  Tony Hsieh

  Motivation, Inspiration, Positivity

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• El servicio de atención al cliente no debería ser sólo un departamento, sino toda la empresa.

  Tony Hsieh

  Service Culture, Focus, Satisfaction

  "Your Culture Is Your Brand" by Tony Hsieh, www.huffingtonpost.com. November 15, 2010.

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• Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.

  Tony Hsieh

  Character, Destiny, Organization

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.124, Hachette UK

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• Get the culture right, and everything else just falls into place.

  Tony Hsieh

  Fall, Culture, Fall Into Place

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• Aprenda con la práctica. La teoría está bien, pero nada sustituye a la experiencia real.

  Tony Hsieh

  Nice, Theory

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.52, Hachette UK

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• Deja de perseguir el dinero y empieza a perseguir la pasión.

  Tony Hsieh

  Success, Passion, Chasing

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• To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

  Tony Hsieh

  Mean, Emotional, Impact

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.110, Hachette UK

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• Whatever you're thinking, think bigger.

  Tony Hsieh

  Inspiring, Business, Thinking

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• Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.

  Tony Hsieh

  Fun, Inspiration, Games

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.52, Hachette UK

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• The best businesses are really ones that can combine passion, profits, and purpose.

  Tony Hsieh

  Passion, Purpose, Best Business

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• Su cultura es su marca.

  Tony Hsieh

  Design, Marketing, Culture

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.104, Hachette UK

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• The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.

  Tony Hsieh

  Definitions, Definition Of Success, Okay

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• Envision, create, and believe in your own universe, and the universe will form around you.

  Tony Hsieh

  Motivational, Believe, Form

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.63, Hachette UK

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• For individuals, character is destiny. For organizations, culture is destiny.

  Tony Hsieh

  Motivational, Character, Destiny

  FaceBook post by Tony Hsieh from Feb 12, 2014

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• Success is getting to a point where you'd be truly OK with losing everything you have and starting over.

  Tony Hsieh

  Losing Everything, Starting Over, Losing

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• Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.

  Tony Hsieh

  Change, Able, Trouble

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• A great brand is a story that never stops unfolding.

  Tony Hsieh

  Stories, Branding, Unfolding

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• Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.

  Tony Hsieh

  Motivational, Communication, People

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.119, Hachette UK

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• Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."

  Tony Hsieh

  Food, Divorce, People

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• ...los mejores líderes son líderes servidores: sirven a quienes dirigen.

  Tony Hsieh

  Leader, Servant, Servant Leadership

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• Whatever you are thinking, think bigger.

  Tony Hsieh

  Inspirational, Crazy, Thinking

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• No olvidar nunca que lo más importante en la vida es la calidad de vida que llevamos.

  Tony Hsieh

  Things In Life, Entrepreneur, Important

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• Most companies are very quick to hire and slow to fire, when really it should be the other way around.

  Tony Hsieh

  Fire, Way, Should

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• I'd rather spend money on things that improve the customer experience than on marketing.

  Tony Hsieh

  Inspirational, Marketing, Customer Experience

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• Las empresas a menudo se olvidan de la cultura y, en última instancia, sufren por ello, porque no se puede ofrecer un buen servicio con empleados descontentos.

  Tony Hsieh

  Inspirational, Service Culture, Focus

  "Zappos Milestone: Q&A With Tony Hsieh". Footwear News Interview, footwearnews.com. May 4, 2009.

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