Randy Pausch Quotes About Apology

• Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?

  Randy Pausch

  Hurt, Apology, Three

  Randy Pausch, Jeffrey Zaslow (2008). "The last lecture", Hyperion Books

• Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.

  Randy Pausch

  Hurt, Sorry, Apology

• A good apology is like antibiotic, a bad apology is like rubbing salt in the wound.

  Randy Pausch

  Apology, Antibiotics, Salt

  "The Last Lecture". Book by Jeffrey Zaslow and Randy Pausch, 2008.

• Apologies are not pass/fail.

  Randy Pausch

  Apology, Failing

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